(FAST.) -- A global foodservice control technology company.

NOTE: For ADVANCE SERVICE REPLACEMENT, call 1-800-243-9271. Please do not use this form.

Customers in the United States are invited to fill out this RMA (Return Merchandise Authorization) form online. If you are a customer outside of the United States, please contact your local service agent.

Fill out the following information completely and click on the Submit button at the bottom of the form. An RMA number will be e-mailed to you within 24 hours. If your request is made on a weekend or Holiday, an RMA number will be emailed to you on the next business day.

If you have any questions, call 1-800-FASTRON to speak with a customer service representative (8:00 a.m. to 5:00 p.m. ET).

* = required fields.

Type of RMA Request:

In-Warranty Failure
Repair & Replace (*charges may apply)
Other

Part No.(s)	Serial No.(s)	Date Code

Check this box for additional lines.

Name (First & Last)

Required *

Store / Restaurant Name

Required*

Customer Number

Address

Required*

City

Required *

State

Please select a valid item. Please select an item.*

Zip

RequiredInvalid format*

Phone Number

RequiredInvalid format.*

Fax Number

Invalid format.

E-mail

RequiredInvalid format.*

Comments

Terms and Conditions

Before you click on Submit, please read and acknowledge that you accept the FAST Terms and Conditions below.

I Accept

I Do NOT Accept

1. Agreement to Sell. Food Automation - Service Techniques, Inc. (referred to with the terms "we”, "us” and "our”) agrees to sell goods to the Buyer (referred to with the terms "you” and "your”), provided that the sale is on the terms and conditions presented herein. WE WILL ONLY FILL YOUR ORDER ON THE TERMS AND CONDITIONS SET FORTH HEREIN (THIS "AGREEMENT”). WE DO NOT AGREE TO ANY DIFFERENT OR ADDITIONAL TERMS IN YOUR PURCHASE ORDER OR OTHER DOCUMENTS UNLESS WE HAVE SPECIFICALLY ACCEPTED SUCH TERMS IN WRITING. THIS AGREEMENT IS EXPRESSLY CONDITIONED ON YOUR ACCEPTANCE OF OUR TERMS. IF YOU DO NOT PROMPTLY NOTIFY US IN WRITING THAT YOU DO NOT ASSENT TO THESE TERMS, YOUR ASSENT SHALL BE CONCLUSIVELY PRESUMED. 2. Price Increases. We may increase our prices 5 days after written notice to you, to reflect any increased costs to us in producing the goods. The increased price will become effective and govern this Agreement unless we receive written notice, before the increased price becomes effective, of your cancellation of this Agreement as it applies to any goods to which the increased price would apply. 3. Taxes. We may increase the prices in this Agreement without prior notice to cover any taxes (other than taxes on net income) and governmental fees that we may be required to pay or collect with respect to the goods sold under this Agreement or with respect to any labor or materials used in their production. 4. Payments. You must pay for the goods within 10 days after you receive our invoice for them, in cash or in otherwise immediately available United States funds. Invoices not paid within 10 days after receipt shall bear interest at 2% per month. We may revoke your credit if you fail to pay timely for goods shipped, or if we determine in our sole judgment that your financial condition has undergone an adverse change. We may require you to pay before we manufacture or ship goods if we elect not to extend credit. 5. Collection Costs. If you do not pay for the goods in full and on time, we may engage attorneys and other agents to help us collect amounts owed to us. We may add amounts paid or incurred in collecting sums owed by you (including attorney and collection agency fees and expenses) to the amount of the invoice and interest provided in paragraph 4. 6. Shipments. We will arrange transportation of the goods to you from our manufacturing facility in Stratford, Connecticut (our "Plant”). All shipments are FOB the Plant. You will pay on demand all transportation charges incurred in shipping the goods. Risk of loss of the goods passes to you as soon as the goods are deposited with the carrier. 7. Excused Non-Performance. We are not responsible for failures to make delivery, delays, or any other deviations in our performance directly or indirectly due to causes beyond our reasonable control. Excused nonperformance includes but is not limited to: accidents; labor or transportation problems; difficulty in obtaining regular sources of fuel, power, materials or supplies at anticipated prices and quality; engineering and technical or design limitations; and the impact on our business of any existing or future legislation or any governmental orders, rules or regulations. 8. Delivery Terms. We agree to ship only on the following terms: a. Installments. We may ship goods in installments and invoice them separately. You will pay for each installment as invoiced without regard to other shipments. Your failure to pay each invoice when due will substantially impair the value of this entire Agreement to us and shall excuse us from making further shipments. b. Hold Orders. If you order any quantity of goods on "hold” or otherwise order goods subject to our future release, the full quantity will be deemed released for shipment on the 60th day after the date of your order, and you will pay for the goods accordingly. c. Restocking Charge. We reserve the right to impose a restocking charge equal to 25% of the invoice price for goods shipped to you and returned to us for any reason other than as provided in paragraph 2. 9. Warranty. We provide the following warranty on our goods: a. Goods Covered By Service Contract. The warranty in this paragraph 9 does not apply to any goods for which you have obtained a service contract with us. The service contract provides the sole warranty as to such goods. b. Goods Purchased as Spare Parts. The warranty in this Paragraph 9 does not apply to any goods you purchase as spare parts. c. All Other Goods. As to goods we manufacture that are used in the United States ("Warranted Goods”), we warrant that Warranted Goods shall not fail to function in accordance with our specifications because of defects in material or workmanship, for the following warranty periods: i. We warrant most Warranted Goods (such as computers, controllers and timers) for 1 year from date of purchase. ii. We warrant probes and hoses for 90 days from date of purchase. iii. We warrant replacement units or parts for 1 year from the purchase date of the original unit. THE FOREGOING WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY UNDERTAKING IN THIS AGREEMENT DOES NOT APPLY TO ANY GOODS THAT HAVE BEEN SUBJECTED TO ACCIDENT, DISASTER, LOSS OR DAMAGE DURING SHIPMENT, NEGLECT, MISUSE, IMPROPER INSTALLATION, CORROSIVE ATMOSPHERE HARMFUL TO ELECTRONIC CIRCUITRY, EXCESSIVE ELECTROMAGNETIC FIELDS, FAILURE OR INSUFFICIENCY OF ELECTRICAL POWER OR UNUSUAL ELECTRICAL SURGE OR SHOCK, NOR TO DYSFUNCTION OR MALFUNCTION OF, OR CAUSED BY, ANY OTHER EQUIPMENT OR DEVICE (OTHER THAN EQUIPMENT OR DEVICES YOU HAVE BOUGHT FROM US) TO OR IN WHICH SUCH GOODS HAVE BEEN ATTACHED OR INSTALLED. d. Not Transferable. This warranty may not be assigned or transferred without our prior written consent. 10. Remedies. Your remedies are exclusively those stated in this paragraph 10 and in paragraph 14. a. Controllers and Timers. If Warranted Goods fail to perform as warranted in paragraph 9 and consist of microprocessor-based controllers or timers designed and built for use with cooking equipment (collectively, “Controllers”), such goods will be repaired or replaced as follows: i. You may receive a replacement Controller from our Plant, freight prepaid. You will be responsible for returning the failed Controller to our Plant freight prepaid; or ii. You may exchange the failed Controller for a replacement at one of our authorized local service centers. You will be responsible for returning the failed Controller to the service center. In either case, if we determine that the Controller has failed to perform as warranted in paragraph 9, we will supply a replacement unit to you at no cost for the unit. You will be solely responsible for installing and testing the replacement Controller and for the expenses thereof. You remain responsible for all costs associated with minor adjustments or calibrations of Controllers and for any labor costs for the replacement of probes connected with Controllers. b. Other Warranted Goods. If Warranted Goods other than Controllers fail to perform as warranted, we will supply replacements for the Warranted Goods (or any component parts thereof) only on the following conditions: i. You must notify us of the failure, specifying in the notice the unit or component part that has failed and the apparent cause of such failure; ii. You must promptly return the failed unit, or remove and return the failed part, to us, freight prepaid; iii. You will accept a replacement unit or part when we deliver it to you, for installation by you. We will ship, freight prepaid, a replacement of the unit or part you have found to have failed promptly after our receipt of your notification in accordance with this paragraph 10(b). You will be solely responsible for installing and testing the replacement units or parts and the expenses thereof. Replacement units or parts will be invoiced to you at the then current prices for units or parts sold without warranty or service contracts. After we have received the unit or part you have returned, we will determine whether the unit or part has failed to perform as warranted in paragraph 9. If our determination accords with your claim, we will promptly issue you a credit notation for the invoice price of the shipped and invoiced replacement unit or part. c. Limitation of Liability. The remedies described in this paragraph 10 and in paragraph 14 are exclusive. Under no circumstances do we have any other or further liability or obligation, whether for breach of warranty or for any other claim. UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE TO YOU FOR THE COST OF ANY WORK YOU DO ON GOODS WE FURNISH, OR FOR COSTS OR EXPENSES YOU INCUR IN TESTING, INSPECTING OR PROCESSING GOODS, OR FOR LOST PROFITS, INJURY TO GOOD WILL, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. NO CLAIM OF ANY KIND, WHETHER AS TO GOODS DELIVERED OR FOR NONDELIVERED GOODS, SHALL BE RECOVERABLE IN AN AMOUNT EXCEEDING THE LESSER OF $50,000 OR THE NET INVOICE PRICE YOU PAID FOR THE GOODS IN RESPECT OF WHICH THE CLAIMS WERE MADE, EXCEPT FOR CLAIMS DESCRIBED IN PARAGRAPH 14. We assume no responsibility for any equipment, parts, attachments or devices we have not supplied to you, or for expendable supply items, such as light bulbs, or for our failure to provide service due to any cause beyond our reasonable control. d. Time Limits For Claims. You must commence any action for a breach of any of our obligations within 1 year after the breach occurs, regardless of your lack of knowledge of the breach. Any action not commenced within the 1-year period shall be forever barred, notwithstanding any longer statutory period of limitation. 11. Cancellation. Except as provided in paragraph 2, you may not cancel any order or terminate your obligations to accept and pay for goods to be delivered in installments without our prior written consent. If we consent to any cancellation you request (other than under paragraph 2), you shall be liable to us for: a. The full invoice price of goods shipped or ready for shipment at the time of cancellation; b. For specially manufactured goods, an amount equal to 125% of the sum of the direct and indirect costs and expenses we have incurred in respect of your order for goods not ready for shipment at that time, including costs and expenses of engineering, fabrication, assembly, testing, and related aspects of the manufacture and supply for the returned goods; c. For all other goods, a restocking charge equal to 25% of the invoice price. 12. Inventions and Other Intellectual Property. All ideas, discoveries, inventions, concepts, improvements, processes, methods, know-how, and other forms of intellectual property, and all plans, drawings, tools, computer programs and other items or materials that we have made, developed, created, compiled or fabricated in producing any goods especially for you, are and shall remain our exclusive property at all times. You have no rights therein apart from the right to use or resell the goods you purchase. 13. Confidentiality. If you visit any of our facilities or otherwise are accorded access to any of our proprietary or confidential information, you will hold all such information in strict secrecy and not use or disclose any such information to a third party without our prior written consent. This provision applies to you, your agents and representatives. The protections of this paragraph are in addition to our rights under the Uniform Trade Secrets Act as enacted in Connecticut or any other state. 14. Proprietary Rights and Indemnification. You warrant that goods that we have manufactured in accordance with or based upon your specifications or upon technical data you have furnished to us do not infringe any United States or foreign patent, trademark, copyright, known trade secret or any other proprietary rights of persons not a party to this Agreement. You will indemnify us from and hold us harmless against any and all judgments, decrees, orders, claims and liability, and all loss, cost, damage, injury, or expenses incident thereto, resulting from any alleged infringement. If we request, you will defend us at your own expense in any action or proceeding instituted against us in which any such infringement in the manufacture, use or sale of goods conforming to your specifications or technical data is asserted. We may, if we desire, be represented by and participate through our own counsel, whose reasonable fees and expenses you agree to pay. If any claim of infringement or the like is made with respect to goods we have designed and manufactured entirely in accordance with our own specifications, our obligations shall be exclusively as set forth in Section 2-312(3) and 2-607 of the Uniform Commercial Code as in effect in the State of Connecticut. We will not be obligated on any claim if: i. You have failed to provide us with prompt notice of any such claim or threatened claim; or ii. Any such claim or threatened claim is based upon an allegation that your purchase, use or resale of goods we have supplied, but which have not been installed and operated in accordance with our specifications and directions, infringes the intellectual property rights of third persons; or iii. Any such claim is attributable to equipment or other devices supplied by anyone but us (even if the equipment or devices were made or adapted for use or resale with goods sold by us); or iv. You do not allow us to control the defense against or other opposition to such claim, including the settlement of such claim and any related proceedings. 15. Applicable Law. This Agreement is to be construed and enforced in accordance with Connecticut law, exclusive of any Connecticut law that would require reliance on any law foreign to Connecticut. 16. Construction. This Agreement, and any service contract you elect in lieu of the warranty of paragraph 9, are intended as the final expression of the agreement between you and us and constitute the complete and exclusive statement of the terms of the agreement between you and us. No statement or agreements, oral or written, made before or at the signing of this Agreement, may vary or modify the written terms of this understanding. Neither you nor we may claim any amendment, modification or release from any provision of this Agreement unless it is in writing, signed by both of us, and specifically states that it amends this Agreement or a service contract you have elected. 17. RoHS and WEEE Compliance Notification. We are committed to compliance with both RoHS and WEEE in the EU. We continue to work with the appropriate regulatory and testing agencies in an effort to insure compliance, and try to obtain certifications of compliance from all our suppliers. We do not use any regulated substances as intentional ingredients in the manufacture of our products nor, to the best of our knowledge, do our suppliers. However, we do not routinely test our products for substances not intentionally added by us. The information applies only to products or components manufactured by us and shipped from our facilities, and may not be accurate if items are altered or installed in non-compliant equipment. FAST® is a registered trademark of Food Automation – Service Techniques, Inc. 00136165 (Rev 3-07) 04.24.2007