If your FAST product has failed, rather than order a replacement unit, you may choose to return it to be repaired at the factory. Simply call the FAST Tech Support hotline to obtain a Return Merchandise Authorization (RMA) number. Both in and out of warranty, the user is responsible for shipping the defective unit to FAST under the RMA. Approximately six working days after our receipt of the unit, FAST will return the repaired unit to you by prepaid UPS shipping. 

If the product is under warranty, or is covered by an Extended Service Contract, the product will be repaired at no additional charge. For products not covered by a warranty or contract, the FAST technician will quote you a flat repair fee at the time the RMA is issued, payable by credit card, a pre-approved FAST account, or C.O.D. 

In most cases, we do not recommend Repair & Return since the transit time to receive, repair, and return the product may be several days. To ensure minimal downtime, FAST suggests a Service Replacement unit, which can be shipped to you within 48 hours. If the defective product is severely damaged, we may not be able to repair it to your satisfaction, in which case a FAST technician will contact you to suggest an appropriate replacement product.

If you have any questions, or would like to discuss the options for service on your FAST products, simply call us toll-free outside CT at 1-800-FASTRON (800-327-8766), or click here to Contact Tech Support. International callers can reach us by calling 203-378-6860, Monday-Friday, 8am to 5pm Eastern Time USA.

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Warranty and Service Repair Policy and Procedures